Frequently Asked Questions

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8.) How do deal with compliance issues?

We have our own in-house Compliance Department that attends to customer and client opt-out requests and complaints, having a KPI set on a 24-hour turnaround time. Our Compliance Officer handles and conducts immediate investigations on the calls made to customers pursuant to their feedback, and ensures that our company is in strict adherence with all the regulations, directives, and legislative requirements in each country where we work.

In Australia, particularly for the DPA and PECR, we retain a full history of complaints handled including timelines, actions taken, and outcomes.

  1. What is My charity Survey and where do the leads come from?
  2. Who is your target demographic?
  3. Are measures taken to exclude vulnerable people?
  4. Why do Charities use MCS records to call for donations?
  5. What if I don’t want to be called?
  6. Do you ever contact people on the TPS register?
  7. What fundraising models are supported?
  8. How do deal with compliance issues?
  9. How much does data cost?
  10. How do you get on the survey?
  11. Are there any restrictions on the data I’ve purchased?
  12. What if the lead provided is already a supporter of my cause?