Privacy Policy
MyCharitySurvey.com and associated brands, Charity Choice, Brand Connect and Charity Prime | Datagen Facilities OPC
Effective: 1 May 2026 | Issued in compliance with the Privacy Act 2020 and IPP3A (Privacy Amendment Act 2025)
1. About Us
MyCharitySurvey.com and associated brands Charity Choice, Brand Connect and Charity Prime are telephone survey service’s operated by Datagen Facilities OPC. We conduct lead-generation surveys on behalf of both charitable and non-charitable organisations to gauge public interest in their causes. We are not a charity.
Datagen Facilities OPC is registered in the Philippines (Registration Certificate No. OPC 20200000521) and operates at 8265J +5PR, South Horizons Business Park, Cabilang Baybay, Carmona Cavite, Philippines 4116.
Our Privacy Officer can be contacted at:
2. Scope of This Policy
This Privacy Policy explains how Datagen Facilities OPC collects, uses, discloses, and safeguards personal information through our telephone survey programme. It applies to all individuals whose information we handle, including survey participants and people whose details are passed to us by our client organisations.
This policy has been updated to reflect the requirements of the Privacy Amendment Act 2025, in particular Information Privacy Principle 3A (IPP3A), which takes effect on 1 May 2026. IPP3A sets out notification obligations that apply when personal information is collected indirectly — that is, from a source other than the individual themselves.
3. How We Collect Personal Information
3.1 Directly from you
During our telephone surveys we collect personal information directly from you. This includes:
- Your name and contact details (phone number, email address, postal address)
- Your charitable interests and preferences
- Your responses to survey questions about specific causes and organisations
- Whether you consent to being contacted by specific organisations
3.2 Indirectly — from third parties on behalf of client organisations
We also receive personal information indirectly — that is, from sources other than you directly. In compliance with IPP3A, we are required to notify you of this. Examples include:
- Contact lists provided by our client charitable and non-charitable organisations, enabling us to conduct outreach surveys on their behalf.
- Information received from third-party data partners or list providers engaged by our clients.
We meet our IPP3A notification obligation during every telephone survey through the following statements:
Opening statement (read at the start of every call):
We take your privacy seriously. My Charity Survey collects information on behalf of both charitable and non-charitable organisations. By continuing, your details may be passed on to relevant organisations based on your answers — all of whom are listed at https://mycharitysurvey.com/partners.html. You can opt-out anytime by visiting our website www.mycharitysurvey.com. Happy to proceed?”
Closing statement (read at the end of every call):
That’s it! Just to let you know, My Charity Survey is not a charitable institution. We have been given authority by the numerous New Zealand Charities to gauge your charitable interests. Based on your answers, your details will be passed on to the relevant charitable and non-charitable organisations you responded to. They’re all listed with their privacy policies at https://mycharitysurvey.com/partners.html. To check our privacy policy, please visit our website www.mycharitysurvey.com. Thanks for your time! Good bye!
4. Our Partner Organisation Register
Because the organisations we survey on behalf of change over time — as new charities and non-charitable partners are onboarded and others retire — we maintain a dedicated, publicly accessible Partner Register rather than listing every organisation within this policy. Embedding the full list here would mean reissuing this policy each time the register changes, which would create unnecessary confusion.
The Partner Register is available at:
https://mycharitysurvey.com/partners.html
The Partner Register contains:
- The full name and contact details of every organisation we currently survey on behalf of
- A link to each organisation’s own privacy policy
- A description of each organisation’s sector (charitable, non-charitable commercial, or other)
- The country in which each organisation is based
Why is this kept separate from this policy?
IPP3A requires us to identify the intended recipients of your information as specifically as possible. Maintaining a live web page achieves this better than a static policy document because it can be kept accurate and current at all times. This approach is consistent with the Office of the Privacy Commissioner’s guidance, which allows recipient information to be provided by category or type where naming every party in a single document would be impractical, provided individuals can readily access the full details.
The broad categories of organisations we currently survey on behalf of are:
- New Zealand-registered charitable organisations (health, welfare, conservation, international aid, and community sectors)
- Non-charitable organisations with community or social purposes
- Commercial organisations with related marketing or research interests
These organisations may be located in New Zealand, Australia, the United States, the United Kingdom, Ireland, member states of the European Union, and the Philippines. The Partner Register specifies the location of each.
5. IPP3A — Indirect Collection Notification
In compliance with IPP3A of the Privacy Amendment Act 2025, the following table sets out each statutory notification requirement and how Datagen Facilities OPC addresses it.
| IPP3A Requirement |
How MyCharitySurvey.com Meets It |
| The fact that information has been collected |
We tell you at the start of every survey call that we collect personal information on behalf of charitable and non-charitable organisations. |
| Purpose of collection |
To identify individuals who may wish to be contacted by specific organisations based on their survey responses, and to pass their details to those organisations for follow-up contact. |
| Intended recipients |
The organisations whose questions you responded positively to during the survey. The full, current list of all partner organisations — including their names, contact details, privacy policies, sectors, and countries — is maintained at https://mycharitysurvey.com/partners.html. Recipients may be located in New Zealand, Australia, the United States, the United Kingdom, Ireland, the EU, and the Philippines. |
| Name and address of collecting agency |
MyCharitySurvey.com and associated brands, operated by Datagen Facilities OPC, 8265J +5PR, South Horizons Business Park, Cabilang Baybay, Carmona Cavite, Philippines 4116. Email: compliance.officer@mycharitysurvey.com | Website: www.mycharitysurvey.com |
| Whether collection is required or authorised by law |
Collection is not required by law. It is conducted on the basis of your express verbal consent given at the start of the telephone survey. |
| Your right to access and correct your information |
You have the right to access and correct your personal information at any time. You can do so via https://mycharitysurvey.com/partners.html for information held by our partner organisations, or by contacting our Privacy Officer directly (see Section 10). |
6. How We Use Your Information
We use the personal information we collect to:
- Conduct telephone surveys on behalf of our client organisations;
- Identify and record your interests in particular charitable and non-charitable causes;
- Pass your contact details and survey responses to partner organisations you expressed interest in, so they can contact you about supporting their work;
- Assist our client organisations with audience profiling, database development, and planning;
- Maintain and improve our survey operations and data quality;
- Comply with our legal obligations under the Privacy Act 2020 and the Telecommunications Information Privacy Code.
We will not use your information for purposes materially different from those described here without providing prior notification.
7. Disclosure of Your Information
Based on your survey responses, we may share your personal information with:
- Partner organisations whose questions you responded positively to. The full, current list is maintained at https://mycharitysurvey.com/partners.html, including each organisation’s privacy policy.
- Our client organisations who engaged us to conduct the survey on their behalf.
- Third-party service providers who assist with data processing, storage, or survey operations, and who are bound by confidentiality obligations.
Recipients may be located in New Zealand, Australia, the United States, the United Kingdom, Ireland, member states of the European Union, and the Philippines. By participating in our survey, you consent to your information being transferred internationally as described.
We do not sell personal information to unrelated third parties.
8. Your Right to Opt Out
You can opt out of further contact from MyCharitySurvey.com and associated brands and from any of our partner organisations at any time:
Datagen Facilities OPC complies with the Do Not Call Register Act 2006 and the Telecommunications Information Privacy Code. If you are registered on the Do Not Call Register, please advise us during the call or contact us using the details above.
9. Data Security and Retention
We take the security of your personal information seriously. We apply appropriate technical and organisational safeguards to protect against unauthorised access, use, disclosure, or loss. These include access controls, secure storage, and confidentiality obligations for all staff and service providers.
Personal information may be stored or processed outside New Zealand, in accordance with the Privacy Act 2020 and applicable international transfer requirements.
We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law. Information no longer required is securely destroyed or de-identified.
While we take all reasonable precautions, no internet or telecommunications transmission can be guaranteed completely secure. We cannot accept responsibility for interception or loss outside our reasonable control.
10. Your Right to Access and Correct Your Information
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you; and
- Request correction of information that is inaccurate, incomplete, or misleading.
To make a request regarding information held by Datagen Facilities OPC, please contact our Privacy Officer:
We will respond to requests within 20 working days of receipt. There is no charge for making a request, though a reasonable fee may apply if significant retrieval effort is required. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner at www.privacy.org.nz.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available at www.mycharitysurvey.com. We encourage you to check this page periodically. Significant changes will be communicated through our website.
The Partner Register at https://mycharitysurvey.com/partners.html is updated separately and independently of this policy, and will reflect the current list of partner organisations at all times.
12. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:
This policy takes effect on 1 May 2026 and supersedes all prior privacy policy documents issued by Datagen Facilities OPC.
